phlyMail Support Board

[HumbleScholar]

Deleted email shows in the pinboard window despite the trash folder's 'Include in pinboard display(s)' property being unticked..

[mso]

Please give me some more details to reproduce this issue. Than you!

[HumbleScholar]

Hello Matthias,
As you can see from the attached images, the underlined emails in the pinboard are from the Trash folder.
Yet the 'Include in pinboard display' property for that folder is unticked.
Let's see what other information I can give you..
This is an IMAP mailbox.
When I was setting up phlyMail all folders were by default included in the pinboard view.
I had to go through each subfolder and untick the option.
It seemed to have worked at the time but then somehow returned to the current state...
Deleting the email from the Trash removes it from the pinboard view.
That's about it - all I can think of, anyway...
Hope this helps,
Alik

[mso]

Thanks for the detailed report - but I cannot recreate a situation, where this happens. Tried it this way:

- Copied some of my most recent mails from the inbox to the trash
- Unchecked "Show in pinboard" for that folder
- Clicked on the trash to have a forced sync between folder and database
- Clicked on the pinboard icon in the status bar

The pinboard box for emails showed exactly, what it should show.

I am sorry, that I cannot help you right away - but I keep the issue on my radar.

[HumbleScholar]

Mattheas, is you mailbox IMAP or POP? Maybe that's got something to do with it...

[mso]

The mailbox is IMAP of course! And basically there lies the probability of errors. Since the indexing mechanism does not keep the whole index up to date in real time, there's a slight chance, that some outdated index entries show up in the pinboard view.
Another possible reason comes to mind: Did you uncheck "show in pinboard" for ALL Trash folders, even the one under "Mailbox Alik"?

[HumbleScholar]

Hi Mattheas,
I've had all folders unticked in both mailboxes.
Just in case I've ticked them all again, logged out, logged back in and unticked them again.
The result is exactly the same - as if tick or not made no difference..
It seems we're in a bit of a dead end here.
I'm thinking of upgrading to Message Centre - let's see if that has any effect.
Alik

[mso]

Although we are really happy selling licences, this should not be necessary to fix bugs. I am right now not able to reproduce the bug, but still look into it.

[mso]

The issue will be fixed with the next build. Unfortunately I cannot extract the change quickly this time, so I can't provide you with a patched file. I am sorry.

[HumbleScholar]

Hi Matthias,
I can confirm that this issue has been resolved - thank you.
Cheers,
Alik